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Frequently Asked Questions

Simple answers to your important questions

Answers to Common Questions

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Domain Name FAQ

You can introduce the category and tell your users about it here

A domain name, like www.coolexample.com, is a lot like a street address for a house or business. Let's use the White House as an example. The street address, 1600 Pennsylvania Avenue, is an exact location — like an IP address. You might not know the exact street address, but when you visit Washington, D.C., you can tell your cabbie that you want to visit the White House and still get there. This is how a domain name is used: It's an easy way to reach the exact location of a website without having to remember its numeric address.

A domain name consists of, at least, a top-level and a second-level domain. A top-level domain (TLD) is the part of the domain name located to the right of the dot ("."). The most common TLDs are .com, .net, and .org.

Many domains, also called extensions, can be registered by anyone, like .com, .net, and .org. A second-level domain (SLD) is the portion of the domain name that is located immediately to the left of the dot and domain name extension. For example, the SLD in coolexample.com is coolexample.

Advanced Domain Name Description: A domain name represents a physical point on the Internet — an IP address. The Internet Corporation for Assigned Names and Numbers (ICANN) governs coordination of the links between IP addresses and domain names across the Internet. With this standardized coordination, you can find websites on the Internet by entering domain names instead of IP addresses into your Web browser.
An IP (Internet Protocol) address is a unique identifying string of numbers, like 216.27.61.137, given to every individual computer, server, and network on the Internet. Like a license plate is used to help identify vehicles, an IP address is used to identify and locate information online. Additionally, they allow for communication over the internet between devices and networks connected to the internet.
The www before your domain name is a subdomain, not part of the domain name itself. Therefore, if you set up your www CNAME record to point to your primary A record, your site will resolve both at www.coolexample.com and coolexample.com.

If you can reach your website by typing in your domain without the www but cannot reach it when you type the www, then your CNAME might be set up incorrectly. Follow the instructions below to ensure your domain name's settings are correct.
When visitors enter your domain name into a Web browser, the browser request uses your domain name to find the domain name's associated IP address and, therefore, the website. People use domain names instead of IP addresses because it is easier to remember a name rather than a series of numbers.

Your domain name and its associated IP address are stored in a common database along with every other domain and associated IP address that are accessible via the Internet.
A URL, or Uniform Resource Locator, is the address of an Internet website or webpage. Think of a URL as a street address for the location of information on the Internet. For instance, a complete URL like http://coolexample.com/music, points you to the music page of the coolexample.com website.

Take a look at the anatomy of this URL to better understand how they direct online users to specific information: http://coolexample.com/funky/music.html

http:// = protocol
coolexample = domain name
.com =TLD
/funky/music.html = path
/funky/ = directory
/music.html = file name
Nameservers are the Internet's equivalent to phone books. A nameserver maintains a directory of domain names that match certain IP addresses (computers). The information from all the nameservers across the Internet is gathered in a central registry.

Nameservers make it possible for visitors to access your website using a familiar domain name, instead of having to remember a series of numbers.
Registering a domain name does not automatically activate a website that displays when visitors enter your domain name into a Web browser. The domain name must have a hosted website that includes a numeric address, called an IP address, for visitors to access the website using your domain name.

Besides setting up a website, there are a number of things you can do with your domain name once you register it.

Sell it — Domain names can be a great investment. If you have registered a domain name that you are not using, maybe someone else can. You can set up a For Sale parked page to let visitors know that it's available — and don't forget to include your contact information. See Auctions FAQ for more information.

Protect your brand online — The more domain names you register, the better. Prevent others from registering a similar domain name to yours. These similar domain names can steal your customers or confuse them. What can you do with all these domain names? Forward them to your main domain name's website. See Manually Forwarding or Masking Your Domain Name for more information.

Hold on to it — Maybe you haven't decided what to do with your new domain name. Don't worry — there's no rush. You can leave it parked with us for the length of your registration. You can also monetize it by setting it up in a CashParking® account. See CashParking FAQ for more information.
If you're thinking about registering more than one domain name, you've got the right idea. Registering and using multiple domains names is great for building your business, protecting your brand name, and creating a dynamic online identity.

When you register multiple domain names, you can:

Keep your competition from registering a similar domain name drawing customers to them instead of you.
Promote the different products and services you offer.
Drive more traffic to your website.
Enjoy more opportunities to market to — and be listed in — search engines.
Create distinct advertising strategies reaching different target markets.
Provide customers more ways to find you when searching the Internet.
Capture common misspellings of your domain name, instead of sending visitors to an error page.
Protect your brand and online identity.
Usually, a domain name is not available for re-registration as soon as it expires. Most registrars allow a grace period that can be as short as one or two weeks or as long as a year for registrants to renew expired domain names. The actual grace period can be different for each individual registrar and domain name extension. That is, the grace period for a .com domain name might be different from the grace period for a .us domain name, even at the same registrar.

After the registrar's grace period, most domain names have a redemption period. This period can last from two weeks to 30 days, and, during this time, the current registrant can renew the domain name by paying a redemption fee along with the domain name's renewal fee.

If the current registrant does not renew or redeem the domain name, it might be auctioned. When a domain name is released to a public auction, you can participate and possibly capture the domain name by placing a bid on it.

If the domain name is not renewed, redeemed, or purchased through an auction, it is returned to its registry. The registry determines when the domain name is released again for registration. Once it's released, you can register the domain name through us.

Linux Hosting (cPanel) Help

You can introduce the category and tell your users about it here

Email

cPanel lets you create email addresses at the domains hosted on your account.

Log in to cPanel (Shared Hosting/Server).

In the Email section, click Accounts.

Click Create Account.

Complete the on-screen fields, and then click Create Account.

Note: Your Mailbox Quota counts toward your account's Disk Space Usage.
After adding email accounts, you can use cPanel's tools to configure your email client to access the account.

Go to http://coolexample.com/webmail, where coolexample.com is your domain name.

Log in to your email address.

Click Configure Mail Client.

Next to the mail client you want to use, click the link in the Protocols column.

Follow any instructions or run any files that download to complete the configuration.

If the mail client or device you want to use isn't listed, you can use the Manual Settings listed toward the bottom of the page.

Typical Settings If you can't access the cPanel interface to complete these steps, these are the typical settings it uses:

Username: Your email address

Password: Your email account's password

Incoming Server: mail.[your domain name]

Incoming Ports: IMAP — 143 / POP — 110

Outgoing Server: mail.[your domain name]

SMTP (Outgoing) Port: 25 (587 or 80 might also work)

Resetting cPanel Email Passwords

If you forgot the password for a cPanel email account, you must be able to log in to cPanel.

To Reset cPanel Email Passwords

Log in to cPanel (Shared Hosting/Server).

In the Email section, click Email Accounts or Accounts.

Next to the email account you want to use, click or or Change Password.

Complete the on-screen fields, and then click Change Password.

To Change cPanel Email Passwords

To change your cPanel email password you must be able to log in to your account (i.e. you know your email account's current password).

Go to http://your domain name/webmail

Log in to your cPanel webmail account.

Click Change Password.

Complete the on-screen fields, and then click Change Password.

Managing Files

You should always keep backups of your website — there's no other way to prepare for the unexpected. Indiaaccess gives you two options for backups:

Automatic Backup:

Automatic daily backups for your websites and databases

Automatic integration with your Indiaaccess hosting (minimal-to-no setup required)

Restoring your entire hosting account or individual files

Storage for your last 30 backups

Backups on demand

Database backups

Manual backups in cPanel

From the cPanel home page, in the Files area, click Backups.

In the Download a Home Directory Backup area, click Home Directory.

If you have any databases you should also download a backup of them by clicking the database's name in the Download a MySQL Database Backup area.
You can upload your website files directly through cPanel. This will publish your website live on the internet.

Preparing your files
Uploading more than one file? You can save yourself a lot of time by creating a ZIP file on your computer with all of your website files. This is because the file manager in cPanel can only upload one file at a time.

Upload your files

In your cPanel dashboard, under Files, click File Manager.

If an option window displays, select the directory you want to open, and then click Go

Note:cPanel uses public_html as the root directory of your primary domain name's website. If you want to upload your website to the internet, this is where you should start. If you want to upload a website for a secondary or add-on domain, you should first verify your website's root directory.

Navigate to the directory where you want to upload the file.

Click Choose File, locate the file on your local machine, and then click OK.

After you upload the file you want, click Back to...

Repeat these steps for any other files you want to upload.

Next Steps

Now that your website is uploaded, you can visit your website by navigating to your domain in your web browser.

If you used this guide to upload a ZIP file, you can unzip that file with the file manager.
You can create MySQL databases on your hosting account for your websites to use.

To Set Up a Database for Your Website

Log in to your cPanel account.

In the Databases section, click MySQL Database Wizard.

In the New Database field, enter a name for your database, and then click Next Step.

Note: Your database name must be unique in our system. If you get an error message stating 'The database example_name already exists,' then click Go Back, and choose a new database name.

Complete the Username, Password, and Password (Again) fields, and then click Create User.

Select the privileges to grant the user, and then click Next Step.

If you backed up or exported a database to a SQL file, you can import it into one of your hosting account's MySQL databases through phpMyAdmin.

Note: The phpMyAdmin interface only lets you import 8MB of data at one time. If you need to import more than 8MB, we recommend breaking up the file into 8MB pieces.

To Import SQL Files into MySQL Databases Using phpMyAdmin

Access your database via PHPMyAdmin (Web & Classic / cPanel / Plesk / Managed WordPress).

(cPanel only) On the left, click the database you want to use.

Go to the Import files tab.

Click Browse, locate the SQL file on your computer, click Open, and then click Go.

This runs the SQL file and updates the database as specified in your SQL file. It might take several minutes to restore the database.

Note: If you receive an error message stating "Script timeout passed, if you want to finish import, please resubmit same file and import will resume" you can immediately select the same file to import and continue the restore where it left off.

After the database restores, make sure your connection strings are up to date.
The root directory of your website is the content that loads when visitors access your domain name in a Web browser. The most obvious consequence of this is that you need to put your "index file" in your website's root directory for visitors to see your site at all.

Website-related applications might also need to know your website's root directory.

Your website's root directory depends on whether the domain name is your primary domain name or another type.

Your primary domain name's root directory is /public_html.

Secondary and subdomain names' root directories were specified when they were set up. You can find them listed in cPanel.

To Find Secondary (Addon) and Subdomains' Root Directories

Log in to your cPanel account.

In the Domains section, click either Subdomains or Addon Domains, depending on the type of domain you're using.

The root directory displays in the Document Root field.
To Configure Filezilla for FTPS Explicit

Open Filezilla.

Click Open the Site Manager.

Click New Site, and then in the My Sites section enter the domain name.

In the Host field, enter the domain name.

From the Encryption list, select Require explicit FTP over TLS.

From the Logon Type list, select Normal.

In the User field, enter your username.

In the Password field, enter your password.

Go to the Transfer Settings tab.

In the Transfer Mode section, select Passive, and then click OK.

To test the connection, click Open the Site Manager, and then select the domain name.

Click Connect, and then click OK.

Refer Snapshot also.

FileZilla Site Manager

FileZilla Site Manager

Windows Hosting (Plesk) Help

You can introduce the category and tell your users about it here

Email

Plesk lets you create email addresses at the domains hosted on your account.

Log in to Plesk (Shared Hosting/Server).

Go to Mail.

Click Create Email Address.

Type the left part of the email address before the @ sign, and, if you have several domain names on your account, select the domain name under which the email address will be created.

Leave the Mailbox checkbox selected. Clearing this checkbox makes sense only if you want to use this address as a mail forwarder, which will forward all incoming mail to another address.

Specify the mailbox size or use the default size defined by the provider's policy or your service plan.

Specify a password consisting of five or more Latin characters.

Click OK.

Refer Snapshot also.

FileZilla Site Manager
To set up Microsoft Office Outlook 2010.

Open Microsoft Office Outlook 2010.

Go to File > Info > Add Account.

Select the checkbox Manually configure server settings or additional server types. Click Next.

Outlook 2010

Select the Internet Email option and click Next.

Outlook 2010

Follow any instructions or run any files that download to complete the configuration.

Specify the following:

    Your name.

    Your email address.

    Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.

    Incoming mail server. Type your domain name. For example, example.com.

    Outgoing mail server (SMTP). Type your domain name. For example, example.com.

    User Name. Specify your full email address. Example: johndoe@example.com.

    Password. Most likely, this password coincides with the password you use for logging in to Plesk.

    Require logon using Secure Password Authentication (SPA). Leave this option cleared.

Outlook 2010

Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Outlook 2010

Click Next.

Click Finish.

If you need to reset an email account through the Plesk Control Panel you can follow the steps below.

To Reset Plesk Email Passwords

Log into your Plesk Panel.

Choose the correct subscription from the drop down menu in the upper right.

Go to the Subscriptions tab and select your domain.

Go to the Mail tab then select the email account you wish to manage.

In the password and confirm password fields enter a new password.

Click OK.

Managing Files

You should always keep backups of your website — there's no other way to prepare for the unexpected.

Backup in Plesk step by step.

Log in to the Plesk Panel.

From the Domains tab, click the domain. (If the correct domain isn't listed, choose it's subscription from the drop down menu in the upper right.)

Select the Websites & Domains tab.

Select the Backup Manager in the right hand menu.

Backups on demand

Select Back Up.

Server Repository will be selected by default unless you have set up a FTP repository.

In Plesk 12, under the Backup Settings section select the radio button labeled Domain configuration and content. Leave the drop box the way it is.

In Plesk 12.5 under Backup Content->Type, select Full or Incrememental as needed. An incremental backup will only backup those files which have changed since the last backup. For this reason we recommend Full backups.

DO NOT select the Suspend domain until backup task is completed. Should the backup fail, your domain would remain suspended and inaccessible to your website viewers.

Once the backup is completed you can download it from the main backup screen by clicking on the Green Circle/Arrow icon on the right side of the backup listing.

Outlook 2010

Upload your website files on Plesk 12.5 Panel.

Preparing your files
Uploading more than one file? You can save yourself a lot of time by creating a ZIP file on your computer with all of your website files. This is because the file manager in cPanel can only upload one file at a time.

You can upload files using one of the 2 below methods.

1. Using File Manager in Parallels Plesk Hosting Account.

Login to your Plesk Panel.

You can now see lot of icons out of them click on “File Manager” icon to open the “httpdocs” folder or Find “httpdocs” folder below the Domain Name.this is by default which is the public folder on plesk based servers.

Outlook 2010

In the File Manager, click on the “Upload Files” option in the toolbar on top. Browse and select your website file you want to upload. For faster upload or restore of your website, we recommend that you create a compressed file in “.zip” folder of your website files and folders on your local computer and then Browse & Select to upload. This will upload your .zip file.

Outlook 2010

Once website .zip file is uploaded and appears in the list, click on the checkbox next to it and Then find “Extract Files” and click on it. This will unzip all your website files and folders to the httpdocs folder.

Outlook 2010

Next Steps

Now that your website is uploaded, you can visit your website by navigating to your domain in your web browser.

If you used this guide to upload a ZIP file, you can unzip that file with the file manager.
You can create MySQL databases on your hosting account for your websites to use.

In Parallels Plesk Panel, you create databases and then either create new users for it, or grant existing users access.

To Set Up a Database for Your Website

Earlier versions of Plesk required the use of database management tools to dump databases, but Plesk 12.5 allows you to back up (by exporting a database dump as an SQL file) and restore them (by importing a database dump as an SQL file) without having to leave the control panel.

To save a copy of a database:

Go to Websites & Domains > Databases > Export Dump in the database tools pane.

To save a dump in a certain directory on the Plesk server, select the directory. The home directory of the selected subscription is used by default.

To save the dump on your local computer as well as on the server, select Automatically download dump after creation.

To deploy your copy of a database in Plesk:

Go to Websites & Domains > Databases > Import Dump in the database tools pane.

To choose a dump from your local computer, select Upload and click Browse. Then select a ZIP archive with the dump file.

To choose a dump from a directory on the server, select Import and select a file of the dump.

To deploy the dump into a newly created database, select Recreate the database. The old database will be deleted and a new one, with the same name, created.

Note: Alternatively, you can back up a database as part of a subscription during the subscription backup and then restore it separately. See the Backing Up and Recovering Websites section for details.
In Parallels Plesk Panel, you create databases and then either create new users for it, or grant existing users access.

Login to your Plesk account. On the homepage, click on the “Databases” icon on the middle section of your panel or find on right hand side from the list.

Outlook 2010

Then click on the “Add a Database” option on the page to get a form. Fill in the Database Name you desire and also create a Database Username and Password. Make sure you select MS SQL in Database Type.

Outlook 2010

NOTE: You will need to change the Data source/Server name, Database Name, Database Username and Database Password in your web application’s Connection String as per database created on server.

Once database is created, Now you can see your newly created database in list in Database section on your screen.

In Parallels Plesk Panel, you create databases and then either create new users for it, or grant existing users access.

Backup MSSql Database

Login to your Plesk account. On the homepage, click on the “Databases” icon on the middle section of your panel or find on right hand side from the list.

Outlook 2010

Then find “Export Dump” option and click.

Outlook 2010

Choose the directory, enter the dump filename and Click OK.

Outlook 2010

Your database will be exported in .ZIP Format. Once exported, you can download it.

Import MSSql Database

After Pleks Panel login then find "Import Dump” option and click.

Outlook 2010

Now, select your .bak backup File on your local machine. Please note that it will only accept .bak file, so if you have the backup in .zip format then please extract it first then restore.

Outlook 2010

After uploading file it will show one notification on your right side with File import status.

Outlook 2010

You need to make sure that your database .bak backup file is a valid backup file and does not have any strongly typed database names or database usernames of your local database server.
The root directory of your website is the content that loads when visitors access your domain name in a Web browser. The most obvious consequence of this is that you need to put your "index file" in your website's root directory for visitors to see your site at all.

Website-related applications might also need to know your website's root directory.

Your website's root directory depends on whether the domain name is your primary domain name or another type.

Your primary domain name's root directory is /httpdocs

Secondary and subdomain names' root directories were specified when they were set up. You can find them listed in Plesk.

To Find Secondary (Addon) and Subdomains' Root Directories

Log in to your Plesk Panel.

In the Domains section, click either Subdomains or Addon Domains, depending on the type of domain you're using.

In the section for each domain name, the root directory displays in the Website at field. By default, the root directory is the domain name itself followed by a forward slash, e.g. subdomain.coolexample.com/
To Configure Filezilla for FTPS Explicit

Open Filezilla.

Click Open the Site Manager.

Click New Site, and then in the My Sites section enter the domain name.

In the Host field, enter the domain name.

From the Encryption list, select "Only Use Plain FTP".

From the Logon Type list, select Normal.

In the User field, enter your username.

In the Password field, enter your password.

Go to the Transfer Settings tab.

In the Transfer Mode section, select Passive, and then click OK.

To test the connection, click Open the Site Manager, and then select the domain name.

Click Connect, and then click OK.

Refer Snapshot also.

FileZilla Site Manager