Indiaaccess is
committed to providing our customers with a secure, abuse free environment.
We investigate all reports of abuse and security violations on our system
and appreciate your taking the time to notify us of any violations of our
usage policy.
We consider abuse violations to include anything that is prohibited. To expedite our investigation process, please read our Usage Policy and the
guidelines below before submitting your abuse report.
Spam
To report unsolicited commercial email (UCE/spam), please forward the entire
message, including full headers, leaving the original subject line intact.
You will recognize full headers by the "received" line(s) shown. If you need
assistance in enabling full headers, please refer to the help section of
your email client.
Postings
To report off-topic commercial newsgroup postings, please forward a copy of
the offending post, including full headers, leaving the original subject
line intact.
Intrusions
To report scans, probes, hacking attempts or similar activities, please
include an excerpt of your auto-generated log files showing ONLY THE
INCIDENTS PERTAINING TO SkyNetWEB, cut and pasted directly into the email
message, including:
- Offending IP Address
- Date
- Specific Time
- Time Zone
- Source/Destination Ports
- Any other brief pertinent details
DO NOT INCLUDE
Traceroutes, Whois Lookups, or Ping results, as these do not contribute to
the investigation, and can often cause the message to become garbled or
unreadable.
Screenshots cannot be accepted in lieu of log excerpts.
Attachments that are in a proprietary format (i.e., a log file readable only
by your firewall program or one that requires special software to view, such
as a spreadsheet or word processor document). If you do send an attachment,
please note the format type in your email message.
If you need further guidance on submitting an abuse report, please email
support@indiaaccess.com
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